Terms of Service.

Hello247 is operated by DREAMHOUSE TECHNOLOGIES LTD., British Columbia, Canada ("Hello247", "we", "us").

In these terms, "the business" means the business that signs up for Hello247, including its team members. "Visitors" means that business's patients, clients and customers who use its website chat, forms or texting.

A business agrees to these Terms of Service and to our Privacy Policy and Refund Policy by ticking "I agree" at signup. The person signing up confirms they are an adult and have authority to agree on the business's behalf.

Hello247 is a subscription service that gives a business:

• a chat widget for its website, with an optional AI assistant;
• booking and message forms;
• a lead list to track every enquiry;
• a dedicated texting number for two-way texts with visitors, plus optional automatic follow-up texts and emails.

• The business is responsible for keeping passwords secure and for everything done under its account.
• Admins are responsible for the team members they add and the roles they give them.
• Tell us right away at support@hello247.ca about any suspected unauthorized access.

• Accurate information: the business is responsible for everything in its knowledge base (services, prices, hours, policies) and for keeping it up to date.
• Its visitors' information: the business decides how its visitors' information is used and must follow the privacy and anti-spam laws that apply to it, including Canada's Anti-Spam Legislation (CASL).
• Contacting visitors: the business may only text or email visitors about their own requests, or with their agreement. It must not use Hello247 to send advertising blasts or messages to people who never contacted it.
• Opt-outs: when a visitor replies STOP, texts stop automatically. The business must not try to work around an opt-out.
• Responding: Hello247 helps collect and organize enquiries. Replying to visitors and booking appointments is still the business's job.

• The AI assistant answers visitors on the business's behalf, using the business's own knowledge base.
• AI replies can sometimes be wrong or incomplete. They are not medical, legal or professional advice.
• The business is responsible for the information it gives the AI, and for checking its lead list and following up with visitors.
• We are not responsible for decisions anyone makes based on an AI reply.

• Who can text: texting is available to businesses with an active paid subscription, or with free access we have provided. It is not available during a free trial.
• Registration: each business's number is registered with the phone carriers in the business's own name. The business must give accurate details (legal name, address, Business Number or EIN, and a contact person). We pay the registration fees.
• Carrier decisions: carriers can reject a registration, filter messages, or block a number that breaks their rules. We can't guarantee every text is delivered.
• When the number is released: if the subscription ends, the number is released when Hello247 access ends. If the account is paused for more than 30 days (for example, no card on file), the number is also released. A released number can't be recovered. If the business signs up again later, it gets a new number.
• Usage: there's no cap on texts. We'll let the business know if its usage is unusually high. We may pause texting for an account that misuses it.

The business agrees not to:

• use Hello247 for anything illegal, harmful, misleading, or that infringes someone else's rights;
• send spam, or text or email people without their agreement;
• attempt to break, probe, scrape or reverse-engineer the service;
• upload malware or impersonate anyone;
• use Hello247 to store medical records, payment-card numbers or government ID numbers;
• resell, sublicense or white-label Hello247 without a written agreement with us.

We may suspend or close accounts that break these rules.

• The business pays the price for the plan and billing period it chooses at signup (monthly, 6 months or yearly). Prices are in Canadian dollars unless stated otherwise.
• If the plan includes a free trial, its length is shown at signup. When the trial ends, the card on file is charged automatically unless the business has cancelled.
• The card on file is charged automatically on each renewal date.
• Upgrades take effect right away and are charged right away. Downgrades take effect at the end of the current billing period.
• Payments are handled by Stripe. Card details are stored by Stripe, not by us.
• Taxes (GST/HST/PST) are added where required by law.
• If we change prices, we'll email the business's admins at least 30 days before the new price applies.

• The business can cancel any time from its Billing page. Cancelling stops future renewals, and access continues until the end of the period already paid for.
• Payments are non-refundable, including for unused time, on every billing period. Billing mistakes are always refunded. Full details are in our Refund Policy.
• When access ends, the business's texting number is released (see "Texting" above).

The business owns the data it puts into Hello247, including its visitors' information. It gives us a limited licence to host, process and display that data only to provide the service.

When the business's access to Hello247 ends, we keep its Hello247 data for 30 days in case it returns, then permanently delete it. We keep billing records, the record of its agreement to these terms, and texting opt-outs. See the Privacy Policy for full details.

Visitors who use a business's chat, forms or texting agree that the business may contact them about their request, as described in our Privacy Policy. Visitors can reply STOP at any time to stop texts. Questions about a booking or a visitor's information should go to the business directly.

The Hello247 software, brand, logo, design and content (not including the business's data) are owned by us and protected by copyright and trademark law. These terms don't give the business any rights to them beyond using the service as intended.

We work hard to keep Hello247 fast and available, but we don't promise it will be uninterrupted or error-free. We may do maintenance, release updates or change features over time. We'll give reasonable notice before any change that significantly reduces features the business depends on.

The business can stop using Hello247 at any time. We may suspend or close an account that breaks these terms, doesn't pay, or creates a security or legal risk. When an account closes, access ends and the data rules in our Privacy Policy apply.

Hello247 is provided "as is", without warranties of any kind, to the maximum extent the law allows.

To the maximum extent the law allows, our total liability for any claim related to the service is limited to the amount the business paid us in the 12 months before the event that led to the claim. We are not liable for indirect, incidental, consequential or punitive damages, including lost profits, lost bookings or lost data.

We are not liable for loss of data, missed or undelivered messages, or AI replies, including problems caused by user error, phone carriers, other service providers, or events outside our reasonable control.

Nothing in these terms limits liability that can't be excluded by law (for example, for gross negligence, wilful misconduct or statutory consumer rights).

These terms are governed by the laws of the Province of British Columbia, Canada, without regard to its conflict-of-laws rules. The courts of British Columbia have exclusive jurisdiction over any dispute, except where mandatory local consumer-protection laws apply.

If we make important changes, we'll email the business's admins and update the "Last updated" date above. Continued use of Hello247 after a change means the updated terms apply.

Questions about these terms? Email support@hello247.ca.