Refund Policy.

Hello247 is operated by DREAMHOUSE TECHNOLOGIES LTD., British Columbia, Canada ("Hello247", "we", "us"). This policy applies to businesses that pay for a Hello247 subscription.

If the business's plan includes a free trial, the length is shown at signup. If the business cancels before the trial ends, it won't be charged anything.

• Hello247 payments are non-refundable for every billing period: monthly, 6 months and yearly.
• If the business cancels, it keeps access until the end of the period it has already paid for and won't be charged again.
• We don't refund unused time, partial periods, or the difference after a downgrade. A downgrade takes effect at the end of the current billing period.

If we made a billing mistake, such as a duplicate charge, the wrong plan, or a renewal after the business had cancelled, the business gets a full refund of the incorrect amount as soon as we confirm the mistake. Please report billing issues within 60 days of the charge.

Email support@hello247.ca from the email address on the business's Hello247 account, and include:

• the business name;
• the invoice number or the date of the charge;
• a short description of the problem.

We aim to respond within 5 business days. Approved refunds go back to the original card through Stripe and usually appear within 5–10 business days.

When a subscription ends, the business's texting number is released and can't be recovered. A refund doesn't bring a released number back.

This Refund Policy is governed by the laws of the Province of British Columbia, Canada, without regard to its conflict-of-laws rules. Any disputes are subject to the exclusive jurisdiction of the courts of British Columbia, except where mandatory local consumer-protection laws apply.

If we make important changes, we'll email the business's admins and update the "Last updated" date above. Continued use of Hello247 after a change means the updated policy applies.